Dian Nurmawati, Arifani Siswidiasari and Rahmaweni (2025) “Analysis of Improvement in Pharmacy Services Based on The IPA Model At Pharmacy X Ijen Malang”, JURNAL FARMASIMED (JFM), 7(2), pp. 229–238. doi: 10.35451/jfm.v7i2.2580.