The Relationship Between Job Demands and Technostress with Burnout Levels Among Employees of PT Telkom Infrastruktur Indonesia in Medan City
DOI:
https://doi.org/10.35451/jkg.v9i1.3899Keywords:
Job demands, Technostress, Burnout, EmployeesAbstract
The development of digital-based work systems has increased job demands and technology use, which may lead to burnout among workers, particularly in the telecommunications sector. This study aimed to determine the relationship between job demands and technostress with burnout levels among employees of PT Telkom Infrastruktur Indonesia in Medan. This study employed a quantitative cross-sectional design. The population consisted of 55 employees, and all members of the population were selected as samples using a total sampling technique. Data were collected using the Job Demands-Resources Questionnaire (JD-RQ), Technostress Creators Scale, and Oldenburg Burnout Inventory (OLBI). Data analysis was conducted using the Spearman Rank Correlation test with a significance level of 0.05. The results showed a significant and strong positive relationship between job demands and burnout, with a p-value = 0.001 and a correlation coefficient of r = 0.750. In addition, a significant and strong positive relationship was also found between technostress and burnout, with a p-value = 0.001 and a correlation coefficient of r = 0.687. High job demands and technostress were associated with increased burnout. The company is advised to strengthen burnout prevention efforts by optimizing workload evaluations that take actual working conditions into account, providing regular training on the use of digital systems, and enhancing employee recovery initiatives through the optimal utilization of annual leave and better management of work-related communication outside working hours.
Downloads
References
[1] Maulana, A., Abdurrafi, A., Fhandika, & Moikodompit, E. A. (2025). Etika K3 di era digital: Pelatihan interaktif berbasis teknologi untuk meningkatkan budaya keselamatan kerja. Jurnal Mirai Management, 10(1), 651–657. https://doi.org/10.37531/mirai.v10i1.9070
[2] Marsh, E., Vallejos, E. P., & Spence, A. (2024). Digital workplace technology intensity: Qualitative insights on employee wellbeing impacts of digital workplace job demands. Frontiers in Organizational Psychology, 2, Article 1392997. https://doi.org/10.3389/forgp.2024.1392997
[3] Demerouti, E. (2024). Burnout: A comprehensive review. Zeitschrift für Arbeitswissenschaft, 78(4), 492–504. https://doi.org/10.1007/s41449-024-00452-3
[4] Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. (2023). Job demands–resources theory: Ten years later. Annual Review of Organizational Psychology and Organizational Behavior, 10, 25–53. https://doi.org/10.1146/annurev-orgpsych-120920-053933
[5] Kumar, P. S. (2024). Technostress: A comprehensive literature review on dimensions, impacts, and management strategies. Computers in Human Behavior Reports, 16, Article 100475. https://doi.org/10.1016/j.chbr.2024.100475
[6] Sharma, R. (2024). Technostress in the digital world: Impact on employee work performance and mental health. Journal of Business Management and Information System, 11(2), 64–73. https://doi.org/10.48001/jbmis.1102005
[7] Pansini, M., Buonomo, I., De Vincenzi, C., Ferrara, B., & Benevene, P. (2023). Positioning technostress in the JD-R model perspective: A systematic literature review. Healthcare, 11(3), Article 446. https://doi.org/10.3390/healthcare11030446
[8] National Academies of Sciences, Engineering, and Medicine. (2025). Impact of burnout on the STEMM workforce: Proceedings of a workshop. National Academies Press. https://doi.org/10.17226/29078
[9] Gallup. (2025). State of the global workplace: 2025 report. Gallup, Inc. https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspx
[10] Kementerian Ketenagakerjaan Republik Indonesia. (2018). Peraturan Menteri Ketenagakerjaan Republik Indonesia Nomor 5 Tahun 2018 tentang Keselamatan dan Kesehatan Kerja Lingkungan Kerja. Kementerian Ketenagakerjaan Republik Indonesia.
[11] Alfiando, I., & Asjari, F. (2025). Pengaruh work demands terhadap technostress melalui employee well-being karyawan. Majalah Ekonomi: Telaah Manajemen, Akuntansi dan Bisnis, 31(2), 142–156. https://doi.org/10.30587/mahasiswamanajemen.v3i01.4050
[12] Umita, R. D., & Chrisnatalia, M. (2025). Peran burnout dalam memediasi pengaruh antara technostress terhadap job performance pada karyawan teknologi informasi. Jurnal Ilmiah Ilmu Pendidikan, 8(6), 5802–5811. https://doi.org/10.54371/jiip.v8i6.8082
[13] Sukardi, C. F. Z., & Daniel, L. (2024). Peran job resources sebagai moderator antara pengaruh job demands terhadap burnout pada software developer. Jurnal Muara Ilmu Sosial, Humaniora, dan Seni, 8(2), 370–377. https://doi.org/10.24912/jmishumsen.v8i2.28957
[14] Bauer, G. F., & Lehmann, A. I. (2025). Salutogenesis in the context of work. Dalam The hitchhiker's guide to salutogenesis (hlm. 79–88). Springer Nature.
[15] Yahya, A., & Suminar, D. R. (2024). Analisis hubungan techno-overload terhadap kelelahan emosional dan kinerja karyawan: Tinjauan literature review. Jurnal Ekonomi, Keuangan & Bisnis Syariah, 6(12), 8267–8286. https://doi.org/10.47467/alkharaj.v6i12.4694
[16] Harunavamwe, M., Ward, C., & Marange, T. (2025). Influence of technostress on work engagement and workplace flourishing: The mediating role of perceived organizational support. Cogent Psychology, 12(1), Article 2561437. https://doi.org/10.1080/23311908.2025.2561437
[17] Ribeiro, D. M. (2022). Understanding the relationships between the perceptions of burnout and instability in software engineering. Dalam Proceedings of the XXXVI Brazilian Symposium on Software Engineering (SBES '22) (hlm. 58–67). Association for Computing Machinery. https://doi.org/10.1145/3555228.3555251
[18] Taris, T. W., & Schaufeli, W. B. (2021). Individual well-being and performance at work: A conceptual and theoretical overview. Dalam An introduction to contemporary work psychology (edisi ke-2, hlm. 15–34). John Wiley & Sons.
[19] Zeng, P., & Hu, X. (2024). A study of the psychological mechanisms of job burnout: Implications of person–job fit and person–organization fit. Frontiers in Psychology, 15, Article 1351032. https://doi.org/10.3389/fpsyg.2024.1351032
[20] Hernández, C. (2024). Technostress and remote workload as predictors of job burnout. Future of Work and Digital Management Journal, 2(1), 52–62.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Duwi Cahya Aleida, dr. Halinda Sari Lubis, M.KKK
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright in each article is the property of the Author.
