The Relationship Of Registration Waiting Time With Patient Satisfaction In Outstanding Registration In Grandmed Hospital Lubuk Pakam

  • Sri Melda Br Bangun Institut Kesehatan Medistra Lubuk Pakam
  • Aya Sofia Diaz Institut Kesehatan Medistra Lubuk Pakam
  • Latifah Hanum Institut Kesehatan Medistra Lubuk Pakam
Keywords: waiting time for registration and patient satisfaction

Abstract

Patient satisfaction is the focus of hospital services, where competition between hospitals is common nowadays so that patients who are satisfied with the services they provide will come back. this is an assessment given to patients on health services that are obtained as expected starting from reception until the patient goes home (Sitorus. 2021). Satisfaction will have an impact on improving health services in the future so that it remains low even though there are many hospitals that are growing. This type of research is an analytic survey with a cross sectional design. The population used was all 96 pulmonary polyclinic patients with a sample of 32 people using purposive sampling technique. The results showed that there was a relationship between patient satisfaction on tangible dimensions (0.000 < 0.005), reliability (0.000 < 0.005), responsiveness (0.490 > 0.005), assurance (0.281 > 0.005), empathy (0.000 < 0.005) and waiting time for registration. The conclusion of this study is the relationship between waiting time for registration and patient satisfaction in the outpatient registration section of Grandmed Lubuk Pakam Hospital

Downloads

Download data is not yet available.

Author Biography

Sri Melda Br Bangun, Institut Kesehatan Medistra Lubuk Pakam

Nama saya Sri Melda Br Bangun, dosen di Program Studi Ilmu Kesehatan Masyarakat Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam. Bidang Keahlian saya adalah kesehatan masyarakat dan kebijakan kesehatan reproduksi. Penelitian saya berkaitan dengan kesehatan ibu dan anak.

References

Agustina, R. 2020. Hubungan Waktu Tunggu Pendaftaran Dengan Kepuasan Pasien Di Tempat Pendaftaran Pasien Rawat Jalan Di Puskesmas Perawatan Satui (Doctoral dissertation, Universitas Islam Kalimantan MAB).

Febriyanti DH. 2013. Deskripsi Faktor faktor yang Mempengaruhi Waktu Tunggu Pendaftaran di TPPRJ RSUD Tugurejo Semarang Tahun 2013. [Skripsi]. Semarang : Universitas Dian Nuswantoro.

Sitorus, Minaria. 2021. Hubungan Pelayanan Prima dengan Kepuasan Pasien di Ruang Rawat Inap RSUD Porsea Kabupaten Toba Samosir. Jurnal Ners Indonesia, 7(2), 54-62.

Taylor, S.E. 2014. Psikologi Sosial. Jakarta. Kencana Prenada Media Group

Theresia, I., dkk. 2019. Analisa Kepuasan Pasien dalan Pelayanan Kesehatan di Puskesmas Pembantu Pararapak Kabupaten Barito Selatan. Jurnal Keperawatan Suaka Insan. 5 (1)

Wahyuningsih. 2010. Analisa Tingkat Kepuasan Konsumen berdasarkan Kualitas Pelayanan Pada Rumah Sakit Umum Kabupaten Karang Anyar. Skripsi Fakultas Ekonomi. Program Studi Manajemen UMS Surakarta.

Yogi, R. 2020. Studi Kepuasan Pada Pasien Rawat Jalan Di Wilayah Kerja Puskesmas Bagendang Sampit. Skripsi Fakultas Kesehatan Masyarakat Universitas Islam Kalimantan Muhammad Arsyad Al Banjari.

Published
2022-04-26
How to Cite
Bangun, S., Diaz, A., & Hanum, L. (2022). The Relationship Of Registration Waiting Time With Patient Satisfaction In Outstanding Registration In Grandmed Hospital Lubuk Pakam. JURNAL KEBIDANAN KESTRA (JKK), 4(2), 128-133. https://doi.org/10.35451/jkk.v4i2.1085