Sirait, R. A., and S. I. Simatupang. “Relationship Of Health Service Quality With Bpjs Patient Satisfaction In The Outpatient Unit Lubuk Pakam Grandmed Hospital”. JURNAL KEBIDANAN KESTRA (JKK), vol. 4, no. 2, Apr. 2022, pp. 157-62, doi:10.35451/jkk.v4i2.1079.