The Relationship between the Quality of Physiotherapy Services and the Level of Satisfaction of Patients with Musculoskeletal Cases Physiotherapy Independent Practice in Malang Raya
DOI:
https://doi.org/10.35451/jkf.v5i2.1616Keywords:
Service Quality, Patient Satisfaction, Musculoskeletal Cases, Independent ClinicsAbstract
Objective: To determine the relationship between the quality of physiotherapy services and the level of patient satisfaction with musculoskeletal cases of independent practice of physiotherapy in Malang Raya. Methods: Observational analytic research design approach cross sectional design. The sample in this study is The sample of this study were patients with musculoskeletal cases who underwent independent practice physiotherapy in Malang Raya and were willing to be part of the sample. Sample technique using convenience sampling with a total sample of 35 people. Data collection tool for service quality using Instruments Servqual and patient satisfaction using the Medrisk Instrument. Test Data analysis was carried out then normality test, correlation test using test pearson rhu in the SPSS program. Results: Based on the results of the significance value correlation test (2-tailed) 0.000 indicates a value <0.05 with information H0 is rejected and H1 is accepted. Pearson Correlation of 0.642**, which is included in the category of strong relationship level. Conclusion: that there is a correlation between the quality of service and the level of patient satisfaction with musculoskeletal cases of independent practice of physiotherapy in Malang Raya.
Downloads
References
Abbasi-Moghaddam, M. A., Zarei, E., Bagherzadeh, R., Dargahi, H., & Farrokhi, P. (2019). Evaluation of service quality from patients’ viewpoint. BMC Health Services Research, 19(170), 1–7. https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-019-3998-0
Alamri, A. M., Rumayar, A. A., & Kolibu, F. K. (2015). Hubungan Antara Mutu Pelayanan Perawat Dan Tingkat Pendidikan Dengan Kepuasan Pasien Peserta Badan Penyelenggara Jaminan Sosial (Bpjs) Kesehatan Di Ruang Rawat Inap Rumah Sakit Islam (Rsi) Sitti Maryam Kota Manado. Jurnal Ilmiah Farmasi-UNSRAT, 4(4), 241–251.
Anfal, A. (2020). Pengaruh Kualitas Pelayanan Dan Citra Rumah Sakit Terhadap Tingkat Kepuasan Pasien Rawat Inap Rumah Sakit Umum Sundari Medan Tahun 2018. Excellent Midwifery Journal, 3(2), 1–19. https://doi.org/10.55541/emj.v3i2.130
Arifin, S., Rahman, A., Muhyi, R., Octaviana Putri, A., & Hadianor, H. (2019). Hubungan Usia, Tingkat Pendidikan, Fasilitas Kesehatan Dengan Kepuasan Pasien Di Puskesmas Muara Laung. Jurnal Publikasi Kesehatan Masyarakat Indonesia, 6(2), 40–45. https://doi.org/10.20527/jpkmi.v6i2.7457
Asamrew, N., Endris, A. A., & Tadesse, M. (2020). Level of Patient Satisfaction with Inpatient Services and Its Determinants: A Study of a Specialized Hospital in Ethiopia. Journal of Environmental and Public Health, 2020, 1–12. https://doi.org/10.1155/2020/2473469
Asif, M., Jameel, A., Sahito, N., Hwang, J., Hussain, A., & Manzoor, F. (2019). Can leadership enhance patient satisfaction? Assessing the role of administrative and medical quality. International Journal of Environmental Research and Public Health, 16(17). https://doi.org/10.3390/ijerph16173212
Batbaatar, E., Dorjdagva, J., Luvsannyam, A., Savino, M. M., & Amenta, P. (2017). Determinants of patient satisfaction: A systematic review. Perspectives in Public Health, 137(2), 89–101. https://doi.org/10.1177/1757913916634136
Febres-Ramos, R. J., & Mercado-Rey, M. R. (2020). Patient satisfaction and quality of care of the internal medicine service of Hospital Daniel Alcides Carrión. Huancayo - Perú. Revista de La Facultad de Medicina Humana, 20(3), 397–403. https://doi.org/10.25176/rfmh.v20i3.3123
Fikri, M. El, & Ritonga, H. M. (2017). Dampak Strategi Pemasaran Terhadap Keputusan Berkunjung Dan Kepuasan Wisatawan Ke Bumi Perkemahan Sibolangit. Jurnal Manajemen Tools, 8(2), 58–67.
Ghimire, P., Ghimire, P., & Acharya, M. (2020). SERVQUAL Questionnaire based Health Service Quality Assessment in a Private Hospital of Western Nepal. Nepal Journal of Medical Sciences, 5(1), 79–85. https://doi.org/10.3126/njms.v5i1.36958
Guimarães, É. A., Faria, M. N., Lima, K. R., Makhoul, K. D. L., Sousa, L. R., Junior, P. C. S., Sousa, G. da C., & Neto, A. J. F. (2017). Patient Satisfaction Measurement by MedRisk Instrument. Manual Therapy, Posturology & Rehabilitation Journal, 1–6. https://doi.org/10.17784/mtprehabjournal.2017.15.499
Helmina, Diani, N., & Hafifah, I. (2019). Hibungan Umur, Jenis Kelamin, Masa Kerja Dan Kebiasaan Olahraga Dengan Keluhan Musculoskeletal Disorders (Msds) Pada Perawat. Caring Nursing Jounal, 3(1), 24.
Hidayati, A. N., Suryawati, C., & Sriatmi, A. (2014). Analisis Hubungan Karakteristik Pasien Dengan Kepuasan Pelayanan Rawat Jalan Semarang Eye Center (SEC) Rumah Sakit Islam Sultan Agung Semarang. Jurnal Kesehatan Masyarakat (Undip), 2(1), 9–14. https://doi.org/10.14710/jkm.v2i1.6367
Kaseger, H., Akbar, H., Amir, H., Astuti, W., & Ningsih, S. R. (2021). Analisis Faktor Kualitas Pelayanan yang Mempengaruhi Kepuasan Pasien dalam Pelayanan Rawat Jalan di Wilayah Kerja Puskesmas X. Jurnal Ilmiah Kesehatan Karya Putra Bangsa, 3(1), 23–33.
Kurniawati, I. R., Sudalhar, Malika, D. N., Ainin, A. Q., & Ardiansah, M. L. (2022). Pengaruh Penggunaan Sistem Informasi Manajemen Rumah Sakit (SIMRS) Terhadap Kualitas Informasi Di Rumah Sakit Umum Universitas Muhammadiyah Malang. Journal Hospital Science, 5(1), 21–29.
Laowo, E. S., Hilmy, M. R., Maratis, J., Fisioterapi, F., & Unggul, U. E. (2021). Hubungan Pelayanan Fisioterapi Dengan Tingkat Kepuasan Pasien Pada Kasus Stroke Di Rumah Sakit Wilayah Jakarta Barat. Indonesian Journal of Physiotherapy Research and Education, 2(1), 23–29.
Maulana, D., Tamrin, R., Alim, A., & Imran, A. (2019). Analisis Hubungan Waktu Tunggu Terhadap Kepuasan Pasien Pada Puskesmas Maccini Sombala. Jurnal Kesehatan, 12(2), 99–111. https://doi.org/10.24252/kesehatan.v12i2.10483
Mezemir, R., Getachew, D., & Gebreslassie, M. (2014). Patients’ Satisfaction and its determinants in Outpatient Department of Deberebirhan Referral Hospital, North Shoa, Ethiopia. International Journal of Economics & Management Sciences, 03(03), 1–4. https://doi.org/10.4172/2162-6359.1000191
Osei, O. G., Tieru, D. E., & Omoniyi, M. M. (2020). Determinants of Patients ’ Satisfaction with Musculoskeletal Dysfunction and Stroke Physiotherapy Health Care : Community-Based Evidence. African Journal of Health Sciences, 33(4), 44–55.
Perceka, A. L. (2020). Hubungan Mutu Pelayanan Keperawatan dengan Kepuasan Pasien di Ruangan IGD RSUD Dr. Slamet Garut. Jurnal Ilmiah Administrasi Publik, 6(2), 270–277. https://doi.org/10.21776/ub.jiap.2020.006.02.14
Purwanto, D. D., & Tegarianto, J. (2021). Rancang Bangun Sistem Klinik Fisioterapi (Studi Kasus: VISIC Surabaya). Teknika, 10(1), 53–61. https://doi.org/10.34148/teknika.v10i1.329
Rovendra, E. (2020). Analisis Dimensi Kualitas Pelayanan Pasien Bpjs Rawat Jalan Di Rssn Bukittinggi. Human Care Journal, 5(1), 304. https://doi.org/10.32883/hcj.v5i1.577
Ruhyanudin, F., Zanah, M., & Sunardi, S. (2022). Patient Satisfaction Level at the Outpatient in University of Muhammadiyah Malang Hospital. Jurnal Keperawatan, 13(1), 25–31. https://doi.org/10.22219/jk.v13i1.19534
Rusnoto, A., Utomo, T. P., & Kudus, U. M. (2019). Hubungan Komunikasi dan Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien. Jurnal Ilmu Keperawatan Dan Kebidanan Vol.10, 10(2), 343–349.
Sari, E. N., Handayani, L., & Saufi, A. (2017). Hubungan Antara Umur dan Masa Kerja dengan Keluhan Musculoskeletal Disorders (MSDs) pada Pekerja Laundry. Jurnal Kedokteran Dan Kesehatan, 13(2), 183. https://doi.org/10.24853/jkk.13.2.183-194
Sipatu, L., Dg.Patompo, M. F., & Supetran, I. W. (2021). Gambaran Kualitas Pelayanan Kesehatan di Ruang Rawat Inap RSU Anutapura Palu Overview of the Quality of Health Services in the Inpatient Room Anutapura Hospital Palu. Lentora Nursing Journal, 2(1), 20–24.
Smith, M. J., & Choma, T. J. (2017). Patient satisfaction in musculoskeletal medicine. Current Reviews in Musculoskeletal Medicine, 10(2), 207–211. https://doi.org/10.1007/s12178-017-9403-x
Suardi. (2019). Pengaruh Kepuasan Kerja Terhadap Kinerja Pegawai pada PT Bank Mandiri, Tbk Kantor Cabang Pontianak. Journal Business Economics and Entrepreneurship, 1(2), 9–18.
Subroto, P., Kurniawan, M. I., Adam, S., & Kurniawati, M. F. (2021). Pengaruh Komunikasi Efektif Pada Kepuasan Pasien Di Instalasi Fisioterapi Rsud Dr. H. Soemarno Sosroatmodjo Kuala Kapuas. Syntax Literate: Jurnal Ilmiah Indonesia, 6(9), 4665–4676.
Sukiswo, S. S. (2018). Hubungan Kepuasan Pasien Dengan Minat Kunjungan Ulang Di Puskesmas Sangkalan Kecamatan Susoh Kabupaten Aceh Barat. J-Kesmas: Jurnal Fakultas Kesehatan Masyarakat (The Indonesian Journal of Public Health), 5(1), 12. https://doi.org/10.35308/j-kesmas.v5i1.1144
Downloads
Published
How to Cite
Issue
Section
License
Copyright in each article is the property of the Author.
