Relationship Between The Use of National Health Insurance Mobile Application and Health Services
DOI:
https://doi.org/10.35451/jkf.v7i1.2272Keywords:
Mobile JKN, Health service, Primary health care, Effective and efficientAbstract
Background: Advances in science and technology continue to develop rapidly, including in the use of the National Health Insurance (JKN) Mobile application. Mobile JKN is a digital innovation developed by BPJS Kesehatan. With this application, people can easily access comprehensive health services. Mobile JKN is a progressive step in ensuring equal access for everyone. In addition, users of this application can be more practical when forgetting to bring a physical card; Just open the application, the officer can view the card online. Objective: This study aims to explain the relationship between the use of the Mobile JKN application and the quality of health services. Research method: This study uses a quantitative method with an analytical survey approach and a cross-sectional design. The population in this study is all BPJS participants in the working area of the Pagar Merbau Health Center, Deli Serdang Regency. Samples were taken purposively, and primary and secondary data were collected for analysis. Results: The results showed that the majority of respondents (64.7%) used the Mobile JKN application, and the majority of respondents (70.4%) stated that the quality of health services they received was good. There was a significant relationship between the use of Mobile JKN and the quality of health services in the working area of the Pagar Merbau Health Center, Deli Serdang Regency (p=0.002). It is hoped that people in the Pagar Merbau Health Center area will make more use of the Mobile JKN application to get more effective and efficient services when receiving treatment. In addition, health workers are expected to continue to socialize about Mobile JKN on a regular basis, so that the public always remembers the importance of using this application to get optimal service.
Downloads
References
Prasetiyo RA, Safuan S. Efektivitas Penggunaan Aplikasi Mobile JKN Dalam Mengurangi Antrian. Syntax Literate?; Jurnal Ilmiah Indonesia. 2022 Feb 22;7(2):971.
Sri Purwanti, Rima Diaty, Rien Laily. Sosialisasi pemanfaatan layanan digital badan penyelenggara jaminan sosial kesehatan di puskesmas banjarmasin indah. Abdi curio. 2022 nov;1.
Pemanfaatan A, Kesehatan P, Jaminan P, Nasional K, Literatur S. Analisis Pemanfaatan Pelayanan Kesehatan pada Peserta Jaminan Kesehatan Nasional: Studi Literatur. Vol. 15, Health Information?: Jurnal Penelitian. 2023.
Hilda Yuliastuti, Moh. Jawahir. Analisis Efektivitas Pemanfaatan Aplikasi Layanan Kesehatan Mobile Jaminan Kesehatan Nasional Di Indonesia. Jurnal Pengabdian Kepada Masyarakat (JPKM) Langit Biru Politeknik Penerbangan Indonesia Curug. 2023 Mar;4:28–40.
Rinjani R, Sari N. Analisis Penerapan Aplikasi Mobile Jkn Terhadap Peserta Badan Penyelenggara Jaminan Sosial Kesehatan Cabang Subulussalam. PUBLIKA?: Jurnal Ilmu Administrasi Publik. 2022 Oct 24;8(2):209–23.
Cindy Pertiwi, Annisa Aisy Rifdah, Putri Kartika, Fitriani Pramita Gurning. Efektivitas Pelaksanaan Program JKN di Klinik Adisma Husada Kota Medan. Florona:Jurnal Ilmiah Kesehatan. 2023 Feb;2.
Narmansyah S, Indar, Rahmadani S, Arifin MA, M Thaha R. Analisis Pemanfaatan Sistem Informasi JKN Mobile Di Kota Makassar. Sehat Rakyat: Jurnal Kesehatan Masyarakat. 2022 Aug 28;1(3):196–204.
Aidii Safarah. Efektivitas Layanan Mobile Jaminan Kesehatan Nasional (Jkn) Di Puskesmas Pacet Kabupaten Mojokerto. Publika. 2023;
Lidya Stefany Wara, Lintje Kalangi, Hendrik Gamaliel. Pengujian Model Kesuksesan Sistem Informasi Delone Dan Mclean Pada Sistem Aplikasi Pemeriksaan (Siap) Di Badan Pemeriksa Keuangan Republik Indonesia Perwakilan Provinsi Sulawesi Utara. Jurnal Riset Akuntansi dan Auditing “GOODWILL.” 2021;
Azza Nursabila, Oliva Virvizat Prasastin. Faktor-Faktor Yang Berhubungan Dengan Pemanfaatan Aplikasi Mobile JKN Di BPJS Kesehatan Kabupaten Wonogiri. 2021;
Ellen Bela Putriana, Jan F. Tata, Dirarini Sudarwad. Pemanfaatan Aplikasi M-JKN untuk Meningkatkan Efektivitas Pelayanan BPJS Kesehatan di Kantor Cabang Manokwari. Lensa Ekonomi. 2023 Dec;103–12.
Putri Utami, Muhammad Asnawi, Al Firah. Analisis Pemanfaatan Aplikasi Mobile Jaminan Kesehatan Nasional (JKN) Untuk Meningkatkan Pelayanan BPJS Kesehatan di Klinik Pratama Bertha Kota Medan. Jurnal Bisnis Corporate. 2023;8(2):2579–6445.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Irmayani Irmayani, Rosita Ginting, Jul Asdar Samura, Anggi Parinduri, Sri Melda Bangun, Dina Nuraini Hasanah
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright in each article is the property of the Author.