Improving the Quality of Medical Records Services through Understanding the Concept of Quality Control at Sembiring Delitua General Hospital
DOI:
https://doi.org/10.35451/8qe1gn85Keywords:
Medical records, quality control, service quality, workshop, hospitalAbstract
Medical record services play an essential role in supporting the quality of healthcare services, ensuring patient safety, and facilitating effective hospital management. However, various challenges are still encountered in medical record services, including incomplete documentation, delays in record processing, and limited understanding of quality control concepts among staff. Therefore, a Workshop on Improving the Quality of Medical Record Services through Understanding Quality Control Concepts was conducted at RSU Sembiring Delitua as an effort to enhance the competence of medical record personnel. This activity aimed to improve participants’ understanding of quality control principles and to encourage the consistent implementation of service standards in medical record management. The workshop employed educational methods consisting of lectures, interactive discussions, and evaluations through questionnaires. Participants included medical record officers and related staff directly involved in medical record management processes. The results of the workshop indicated an improvement in participants’ understanding of quality control concepts, particularly regarding document completeness, timeliness of medical record processing, and compliance with standard operating procedures. Participants demonstrated increased awareness of the importance of accuracy and accountability in medical record management as a key component of healthcare service quality. In addition, the interactive learning approach contributed positively to participants’ engagement and comprehension of the material delivered. In conclusion, the workshop proved to be effective in enhancing the knowledge and awareness of medical record personnel regarding quality control practices. Continuous training and similar capacity-building activities are recommended to ensure sustainable improvement in the quality of medical record services at RSU Sembiring Delitua.
References
[1] Firmansyah, M., & Hidayat, A. (2022). Pengaruh komunikasi keselamatan terhadap perilaku kerja aman karyawan. Jurnal Kesmas Indonesia, 14(2).
[2] Ilyas, Y. (2023). Manajemen Mutu Pelayanan Rumah Sakit. Jakarta: UI Press.
Kementerian Kesehatan Republik Indonesia. (2022). Pedoman Penyelenggaraan Rekam Medis di Rumah Sakit. Jakarta: Direktorat Jenderal Pelayanan Kesehatan.
[3] WHO. (2021). Quality Control in Health Information Management. Geneva: World Health Organization
Marbun RA.
[4] Uji Aktivitas Ekstrak Daun Pirdot (Sauraia vulcani Korth.) Sugiyono. (2020). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
[5] Depkes RI. (2019). Standar Prosedur Rekam Medis di Fasilitas Pelayanan Kesehatan. Jakarta: Departemen Kesehatan Republik Indonesia.
[6] Setiowati, R. (2021). Penerapan Pengendalian Mutu Rekam Medis dalam Meningkatkan Kelengkapan Dokumen Pasien. Jurnal Informasi Kesehatan, 9(1), 45–55.
[7] Muninjaya, A. A. (2020). Manajemen Kesehatan. Jakarta: EGC.
[8] Pratiwi, L. & Susanto, H. (2021). Evaluasi Kelengkapan Rekam Medis sebagai Upaya Peningkatan Mutu Pelayanan Rumah Sakit. Jurnal Administrasi Rumah Sakit, 7(3), 112–121.
[9] Putra, D. & Rahmawati, S. (2023). Audit Mutu Rekam Medis dan Pengaruhnya terhadap Efektivitas Pelayanan Kesehatan. Jurnal Manajemen Informasi Kesehatan Indonesia, 11(2), 78–87.
[10] Handayani, T., & Permatasari, D. (2020). Analisis Kelengkapan Dokumen Rekam Medis Rawat Inap. Jurnal Kesehatan Vokasi, 6(2), 89–97.
[11] Hatta, G. R. (2021). Pedoman Rekam Medis dan Informasi Kesehatan. Jakarta: Universitas Indonesia Publishing.
[12] Nuraini, S., & Kurniawan, W. (2022). Implementasi Program Pengendalian Mutu Rekam Medis di Rumah Sakit Tipe C. Jurnal Administrasi Kesehatan Indonesia, 10(1), 23–32.
[13] Supriyanto, S., & Ernawaty. (2020). Manajemen Pelayanan Kesehatan. Surabaya: Airlangga University Press.
[14] Widodo, A. & Lestari, F. (2023). Strategi Peningkatan Mutu dalam Pengelolaan Rekam Medis Rumah Sakit. Jurnal Health Information, 5(4), 201–210.
[15] Sulistiani, T., & Setyawan, B. (2022). Evaluasi penerapan standar operasional prosedur rekam medis. Jurnal Manajemen Rumah Sakit, 9(1), 45–54.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Felix Kasim
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright in each article is the property of the Author.
